Casework

Guides / Settings and team

Sending, managed or your own domain

Your shop sends on a managed address from the day it exists. If you would rather it came from your own domain, the card lists the DNS records and checks them for you.

3 min read · checked against the product 19 September 2026

What you need first

  • A reply address on the Shop tab in Settings
  • Access to your domain's DNS, only if you want your own

Nothing in Casework sends a client an email without you pressing a button first. What this card decides is which address it comes from when you do. By the end of this page you will know which mode your shop is on and how to change it.

Open Settings, then Shop

The Sending card sits under Shop details. It names two things: the address documents go from, and the address a reply comes back to.

The Sending card on the Shop tab, naming the address documents go from, the address replies come back to, and the button that starts a shop's own domain
  1. 1The address documents go from
  2. 2Where a client's reply lands, which is your own address
  3. 3Use your own domain, when you want to change it

Do nothing, and you are on managed sending

A shop sends on a Casework mail address under its own display name, with its own address as the reply-to. A client sees your shop and a reply reaches your shop, with no DNS and nobody asked. That is the default from the moment there is a reply address.

Click Use your own domain if you would rather

The card asks for the domain, not the full address, and says so under the field. Type yourshop.com rather than paul@yourshop.com.

The Sending card with the domain field open, asking for the domain an address is on rather than the full address, above Add domain
  1. 1Your domain, not the whole address
  2. 2The card says which of the two it wants
  3. 3Add domain

Publish the records it lists, then click Check

Adding the domain lists the DNS records to publish with a copy button on each value. Put them in with your registrar, come back, and press Check: the card reads the status back and shows it as a pill on the header. Until it verifies, the shop keeps sending on the managed address and the card says so.

Those records are not in the picture above. Adding a domain calls the email provider, and no sending key is configured on the workspace these pictures came from.

Switch back whenever you like

While a domain is in use the footer carries Use the Casework address instead, which puts the shop back on managed sending in one press without touching the DNS you published.

Read the card when a send comes back empty

If a document says nothing was sent, this card is the first place to look. "Not configured" means the deployment has no mail address at all, which is a platform setting rather than anything about your shop, and every client link still works.

What happens next

Sending is one of the things a shop turns on and forgets. The next guide is the switches that turn whole parts of the product off.